Fluencify AB — Terms of Service

Last updated: 29 September 2026

AGREEMENT TO OUR LEGAL TERMS

We are Fluencify AB (“Company,” “we,” “us,” “our”), a company registered in Sweden (company number 559484-6254) at Solparksvägen 3, Stockholm, Solna 16954. Our VAT number is SE559484625401.

We operate the mobile application Fluencify - Get Paid to Create (the “App”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Fluencify is a digital platform that connects brands with everyday content creators to produce and distribute authentic short-form video content. The platform enables brands to scale their social media presence without managing creators directly, while allowing creators to participate in paid campaigns regardless of prior experience or audience size.

Fluencify provides tools for campaign creation, content submission, review, and performance tracking. Brands can launch campaigns, set content requirements, and approve creator submissions, while creators can apply to campaigns, upload content, and receive compensation upon approval.

The platform is designed to prioritize authenticity, brand safety, and compliance with platform policies. Fluencify does not guarantee performance outcomes, follower growth, or engagement metrics, and all content remains subject to the rules and guidelines of third-party platforms such as Instagram and TikTok.

Fluencify operates as a marketplace and does not act as an employer, talent agency, or representative for creators. Creators participate as independent users and are responsible for complying with applicable laws, platform rules, and disclosure requirements.

You can contact us by phone at +46733756096, email at contact@fluencify.io, or by mail to Solparksvägen 3, Stockholm, Solna 16954, Sweden.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Fluencify AB, concerning your access to and use of the Services. You accept these Legal Terms by actively agreeing to them in the App, for example by tapping “I agree and continue”. We record the version you accepted, the time and the screen you used. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU MAY NOT USE THE SERVICES.

We will provide you with prior notice of any scheduled changes to the Services you are using. We may change these Legal Terms for legal, security, technical or service reasons. We will give you at least 30 days’ notice of a change, with the reasons, by email and in the App. A change does not bind you merely because it is posted. Where a change materially affects your pay, your rights in content, how disputes are resolved or your other important rights, it applies to you only once you accept it in the App. If you do not accept a change, you can close your account by contacting us, and you keep pay you have already earned.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

OUR SERVICES
INTELLECTUAL PROPERTY RIGHTS
USER REPRESENTATIONS
USER REGISTRATION
CREATOR PAY AND TAXES
SOFTWARE
PROHIBITED ACTIVITIES
USER GENERATED CONTRIBUTIONS
CAMPAIGN CONTENT AND CONTRIBUTION LICENSE
MOBILE APPLICATION LICENSE
SOCIAL MEDIA
THIRD-PARTY WEBSITES AND CONTENT
SERVICES MANAGEMENT
PRIVACY POLICY
COPYRIGHT INFRINGEMENTS
TERM AND TERMINATION
MODIFICATIONS AND INTERRUPTIONS
GOVERNING LAW
DISPUTE RESOLUTION
RIGHT OF WITHDRAWAL
CORRECTIONS
DISCLAIMER
LIMITATIONS OF LIABILITY
INDEMNIFICATION
USER DATA
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
SMS TEXT MESSAGING
CALIFORNIA USERS AND RESIDENTS
MISCELLANEOUS
CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services “AS IS” only for use of the Services as these Legal Terms describe.

Your use of our Services

Subject to your compliance with these Legal Terms, including the PROHIBITED ACTIVITIES section below, we grant you a non-exclusive, non-transferable, revocable license to:

access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access,

solely to use the Services as these Legal Terms describe, including taking part in campaigns.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: contact@fluencify.io. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section, section 9 and the PROHIBITED ACTIVITIES section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, suggestions, personal information, or other material (“Contributions”). Any Submission that is publicly posted shall also be treated as a Contribution. Contributions do not include Campaign Content (defined in section 9.1), which section 9 covers.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

When you post Contributions, you grant us the licence in section 9.6. Our rights in Campaign Content are set out in sections 9.1 to 9.3.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

confirm that you have read and agree with our PROHIBITED ACTIVITIES and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;
warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are responsible for your Submissions and Contributions. Section 24 sets out when you must compensate us for claims.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

Copyright infringement

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. CREATOR PAY AND TAXES

5.1 Before you join. Before you join a campaign, the App shows you the brand, the work the campaign asks for, the pay, how you are paid and when.

5.2 How you earn. Each campaign shows its pay before you join. Pay can be:

Pay per view (CPM): on a posting campaign, each post earns the campaign’s rate per 1,000 views during its earning window. The window runs 14 days from posting unless the campaign shows another period (between 1 and 21 days). When it closes, the post’s view count is fixed and that post’s pay is earned, even if it is $0 because the post got no views.
Pay per video: on a creation campaign, a fixed amount per video, earned when the videos the campaign asks for are approved.
Product: some campaigns pay in product, alone or together with cash. An unpaid campaign pays in product and no cash, except any Blitz amount it shows.
Blitz: an extra amount, shown in the App, for recreating a highlighted video.

Trial videos and admission to the Services are not paid.

5.3 Payouts. We pay earned amounts into your balance with our payout provider, SideShift. You withdraw from that balance through SideShift, which charges its own withdrawal fee and shows it before you withdraw. SideShift may ask for identity or tax checks and applies its own terms. Payments are in US dollars unless the campaign shows another currency.

5.4 Holds and advances. We may hold a payout for review when there is a risk sign, such as the same video submitted to more than one campaign, an unusually large amount, or a first payout. A hold delays payment; it does not cancel it. A held payout is released once the post has stayed live for 72 hours, or when a person at Fluencify decides, with reasons, as section 9.5 describes. If we paid you in advance for work not yet settled, we recover that advance from the same campaign’s next payouts, never more than each payout’s value.

5.5 You keep earned pay. Earned pay is never forfeited, including when you close your account. We deduct or withhold only amounts the law requires, fees shown to you in advance, or an amount genuinely in dispute while it is reviewed. Undisputed amounts are still paid.

5.6 Taxes. You are responsible for taxes and declarations the law places on you.

Platform reporting (all creators): Swedish law requires us to collect your full name, home address, date of birth and tax ID. Each year we report them to Skatteverket, with what we paid you, including the value of products. Skatteverket may share this with the tax authority where you live. If you don’t provide these details after two reminders and 60 days, we hold your payouts until you do.
Sweden: If you live and work in Sweden and don’t have F-skatt, we deduct preliminary tax and pay employer contributions once your pay reaches SEK 1,000 in a year. Amounts shown are before tax.
United States: We or our payout provider may ask for a W-9 (or a W-8BEN if you’re outside the US), report your pay to the IRS, and withhold 24% if you don’t give a valid tax ID.

6. SOFTWARE

We may include software for use in connection with our Services. If such software is accompanied by an end user license agreement (“EULA”), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our services and in accordance with these Legal Terms. Any software and any related documentation is provided “AS IS” without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us, such as campaigns on the Services.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any effort to compete with us, or use the Services or the Content for any revenue-generating endeavor other than campaigns on the Services.
Sell or otherwise transfer your profile.
Use the Services to promote goods or services outside of approved campaigns or in a manner that circumvents Fluencify’s platform rules.

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions do not include Campaign Content, which section 9 covers. Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

9. CAMPAIGN CONTENT AND CONTRIBUTION LICENSE

9.1 Campaign Content belongs to Fluencify

Definitions. “Campaign Content” means each video, photo, audio recording, caption and script you submit in the App as a trial, warm-up, campaign or Blitz submission, and the original files of those. It does not include your profile details or profile photo, identity-verification images, chat or support messages and voice notes, community posts or feedback. “Paid Content” means Campaign Content that Fluencify approves. The campaign’s pay covers it, whether that pay is cash per view, product or both, and even if the video earns no cash because it gets no views.
Assignment. You assign to Fluencify AB all right, title and interest in Paid Content you submit after accepting these Legal Terms, including all copyright and related rights, worldwide, for their full term. The assignment takes effect when Fluencify approves the content. If any right cannot be assigned under applicable law, you grant Fluencify an exclusive, perpetual, irrevocable, worldwide, transferable and sublicensable licence to that right instead, subject to mandatory law. Separately, you grant Fluencify a perpetual, irrevocable, non-exclusive, worldwide, transferable and sublicensable licence to use Paid Content as item 3 describes. That licence stands on its own if any other part of this section is set aside.
What Fluencify may do. Fluencify may use, copy, edit, adapt, translate, combine with other material, publish, distribute and otherwise exploit Paid Content in any media, now known or later developed. Fluencify may license, sublicense or transfer these rights to brands, agencies and advertising partners. Licensees may not resell or sublicense Paid Content as a dataset, or use it for AI training. Neither Fluencify nor any licensee may use Paid Content in sexual, hateful, defamatory, political or unlawful material, or edit it so that it misrepresents what you said. No one may use a video made before you received and used the product in advertising that shows or implies you used the product.
Your licence back. Fluencify grants you a non-exclusive, royalty-free, non-transferable licence to post Campaign Content on your own social media accounts as the campaign requires, keep it there, and show it in your portfolio. Fluencify may end this licence for a specific item by notice to you, for example when a brand asks for removal.
Payment. The pay shown for each campaign, whether cash, product or both, is payment for the rights in this section in Paid Content made for that campaign. Campaign Content that isn’t Paid Content, such as trial videos and declined videos, stays yours. For it, you grant Fluencify only a non-exclusive licence to review it, decide on admission and run the Services. Fluencify never uses it in advertising or for AI, and never licenses it to anyone. Nothing in these Legal Terms limits your right to reasonable pay, or to yearly information on how Campaign Content is used and what it earns, under sections 29 to 29 b of the Swedish Copyright Act. Fluencify sends you that statement at least once a year.
Credit and edits. Fluencify and its licensees may use Campaign Content without naming you. They may trim, crop, subtitle and translate it, and add logos, music and calls to action. No one may edit it so that it distorts what you said or harms your reputation.
Your promises. Apart from music and sounds added from a platform’s own library, such as TikTok’s or Instagram’s, or supplied by Fluencify or the brand, you confirm that:
- you created the Campaign Content yourself, what you say about a product is your honest opinion, and if you show or describe using it, you have used it as shown;
- everyone who appears or can be heard in it has agreed to its use as this section and section 9.2 describe and, for anyone under 18, their parent or guardian has agreed in writing;
- it contains no artwork, logos or other material you lack the rights to, other than material Fluencify or the brand supplied; and
- it breaks no law and infringes no one’s rights.
Survival and account deletion. This section continues after your account closes or these Legal Terms end. When your account is deleted, Fluencify deletes your Campaign Content that isn’t Paid Content and removes all your Campaign Content from AI training datasets. All Paid Content stays with Fluencify, and with any brand it was delivered to.
Earlier content. Paid Content from before you accepted these Legal Terms is assigned to Fluencify only if you tick the separate box for it when you accept. If you don’t, it stays under the licence in the Terms you accepted when you submitted it, and it is never used for AI training unless you allow it under section 9.3.

9.2 Your name, image and voice

Grant. You grant Fluencify, and anyone Fluencify licenses Campaign Content to, the right to use your name, social media handles, image, likeness, voice and performance as they appear in or with Campaign Content. This covers publishing, editing, advertising and promoting that Campaign Content, including through paid media and agencies, and the products and services it features. The right is perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable. It covers only Paid Content. Before you submit, the App shows you which brand the content is for.
Limits. This grant does not allow anyone to use your image or voice in material you did not create, except as section 9.3 allows. It never allows a digital replica of you (section 9.3, item 4).
No endorsement claims beyond the video. No one may state or imply that you endorse a product or brand except through the Campaign Content itself and its captions.
Consents and releases. You give these rights and consents yourself, so that Fluencify can promise brands that it holds every consent, release and licence needed for your name, image, likeness, voice and performance. Music is not part of that promise (section 9.1, item 7). You will sign a separate release if Fluencify or a brand asks for one.
Original files. You will send Fluencify the original, unedited file of any Campaign Content on request, so Fluencify can supply it to brands.

9.3 AI training

Permission. If you allow AI training in the App’s settings, Fluencify may use Paid Content to develop, train, test, evaluate and improve its own artificial intelligence and machine learning models. That includes your image, likeness, voice and performance as they appear in it, and its captions, transcripts and descriptive information about the content. This covers models that generate video, images, audio or text.
When it applies.
- Off until you allow it. It is off in every country until you allow it when the App asks you, or later in the App’s settings.
- Earlier videos. Paid Content from before you accepted these Legal Terms is used for AI only if you separately allow it.
- Unpaid videos. Trial videos, declined videos and other Campaign Content that isn’t Paid Content are never used for AI.
- No effect on your work. Your answers don’t affect admission, joining campaigns or your pay.
Turning it off. You can turn it off at any time in the App’s settings, as easily as you turned it on. From then on, in every country, Fluencify stops using all your Campaign Content for AI training, including earlier videos. Within 30 days Fluencify removes it from its training datasets. Training that has already happened may not be undone, except where the law requires it.
Your protections. Neither Fluencify nor any licensee may use your Campaign Content to:
- create a digital replica of you, meaning an AI-generated image, video or voice recognisable as you;
- identify you from your face or voice;
- extract, create or keep a scan of your face geometry, a facial template or embedding, or a voiceprint;
- train systems for biometric identification, biometric categorisation or emotion recognition; or
- label or infer your race or ethnicity, health, religion, political views, sex life or sexual orientation.
Fluencify requires every licensee to accept these limits in writing.

9.4 Ads must look like ads

Label every post. Every video you post for a campaign, including warm-up posts, is an ad. Start the caption with the disclosure the campaign gives you, at least “#ad” (or “Reklam” for a Swedish audience) and the brand name. Switch on the platform’s paid-partnership or branded-content label.
Be honest. Say only what you honestly think. Show or describe using a product only if you have used it, and never present yourself as an unpaid customer.
Keep the label. Don’t remove or hide the label while the post is live. Fluencify may decline, or stop paying for, a post without it.

9.5 How we review content

What is automated. Fluencify uses automated systems, including AI, to check submissions against the brief, verify posts, count views and flag payouts for review. These systems check a video, its captions and its required elements against the campaign brief, read public view counts from the social platforms, and flag unusual activity, such as the same video submitted to more than one campaign.
A person decides. A person at Fluencify makes the final decision to decline a trial or a video, hold or refuse a payout, or suspend or close an account. Automated systems never judge your emotions from your face or voice.
Reasons and review. You get the main reason for each of these decisions in writing. You can ask for a human re-review through support in the App or by email to contact@fluencify.io, and Fluencify replies in writing within 14 days.

9.6 Other contributions

You keep ownership of Contributions that are not Campaign Content, such as profile details, messages and community posts. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, technically adapt and display them only as reasonably necessary to operate, secure and improve the Services and provide the feature you selected. This licence is perpetual and irrevocable, but it does not limit your data-protection rights. We use your content for AI training only as section 9.3 allows.

We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are responsible for your Contributions to the Services.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

10. MOBILE APPLICATION LICENSE

Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an “App Distributor”) to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a “terrorist supporting” country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Services via your account and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

12. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the App) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

13. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: fluencify.io/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Sweden. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Sweden, then through your continued use of the Services, you are transferring your data to Sweden, and you expressly consent to have your data transferred to and processed in Sweden.

15. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

16. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.

We may restrict, suspend or terminate your access where reasonably necessary because of a material or repeated breach of these Legal Terms, fraud, a risk to users or systems, a legal requirement, or discontinuation of the Services. Except where urgent action or the law prevents it, we will tell you the reason and how long the measure lasts, and give you a reasonable chance to respond or ask for a review as section 9.5 describes. Measures will be proportionate. Suspension or termination does not remove your right to earned pay.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Ambassador Account Deletion

If you are an Ambassador and wish to delete your account, you may request deletion through the App’s account settings. Upon requesting deletion:

Active Campaign Requirement: You must complete or withdraw from all active campaigns before your deletion request can be processed.
30-Day Deactivation Period: Your account will enter a 30-day deactivation period. During this time, your account will be marked as inactive, but your data will not be permanently deleted.
Cancellation: If you log back into your account during the 30-day period, the deletion request will be automatically cancelled and your account will be reactivated.
Pending Submissions: Any pending video submissions will have the 30-day period to be reviewed by Brands. Videos approved during this period will be paid according to normal terms.
Payout Processing: Pending payouts will continue to be processed during the 30-day period. You keep earned pay if you close your account. Videos still in their earning window are paid when it closes.
Permanent Deletion: After 30 days of no account activity, your personal information will be permanently deleted. However, as section 9.1 says, all Paid Content stays with Fluencify, and with any brand it was delivered to.
Data Retention: Certain information may be retained as required by law (such as payout records for tax purposes) or as permitted by our Privacy Policy.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

18. GOVERNING LAW

Swedish law applies. If you are a consumer, you also keep the mandatory protection of the law where you live, and you can bring claims in the courts where you live. We can bring claims against you only there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. DISPUTE RESOLUTION

If you have a complaint, please contact us first at contact@fluencify.io. We will acknowledge it and reply within a reasonable time.

If we do not resolve it, you may, where its requirements are met, refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, https://www.arn.se. ARN issues recommendations.

You may also bring proceedings before a competent court, including the courts where you live, as section 18 says. If you use the Services as an individual, there is no mandatory arbitration and no class-action waiver.

20. RIGHT OF WITHDRAWAL

The main features of the Services are described in sections 1 and 5. Using the Services is free for creators (SEK 0); you may instead receive pay for campaigns. This agreement continues until it ends under section 16, with no minimum commitment.

You may withdraw from these Legal Terms without giving a reason within 14 days after accepting them. To do so, send a clear statement to contact@fluencify.io or Fluencify AB, Solparksvägen 3, 169 54 Solna, Sweden. You may use the model form below, but you don’t have to.

You may start using the Services straight away during the withdrawal period. Because the Services are free for creators, nothing is due if you withdraw.

Withdrawal ends your access to the Services and any pending campaign applications. You keep pay you have already earned. Paid Content you submitted before withdrawing stays with Fluencify under section 9.1, subject to any withdrawal or restitution right that mandatory law gives you.

Model withdrawal form

To: Fluencify AB, Solparksvägen 3, 169 54 Solna, Sweden; contact@fluencify.io

I hereby give notice that I withdraw from my contract for access to the Fluencify creator platform.

Name:

Email or account identifier:

Date the Legal Terms were accepted:

Date:

Signature (only if sent on paper):

21. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

22. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

23. LIMITATIONS OF LIABILITY

Nothing in these Legal Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, wilful misconduct or gross negligence, breach of mandatory consumer rights, unlawful processing of personal data, or our obligation to pay earned pay.

Subject to the paragraph above, we are responsible for reasonably foreseeable direct loss caused by our breach of these Legal Terms. We are not responsible for loss caused solely by your breach, an independent decision of a social platform, or circumstances outside our reasonable control that we could not reasonably avoid or overcome.

To the extent a monetary cap is lawful and fair, our total liability for other claims arising from the same event is limited to SEK 50,000. This cap does not reduce any remedy available under mandatory consumer law.

24. INDEMNIFICATION

You will compensate us for reasonable losses, including reasonable legal costs, from a third-party claim caused by one of your promises in section 9.1, item 7 being untrue. This does not cover use of Campaign Content by us or our licensees that these Legal Terms allow, or material that we or the brand supplied. Your total liability under this section is limited to the total pay you received from us in the 12 months before the claim. We will tell you promptly about any such claim once we become aware of it.

25. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

26. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

27. SMS TEXT MESSAGING

Program Description

By opting into any Quo text messaging program, you expressly consent to receive text messages (SMS) to your mobile number. Quo text messages may include: responses to inquiries and account alerts.

Message Frequency

Message frequency varies. Users may receive messages related to account activity, support responses, and important service updates as needed.

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with “STOP.” You may receive an SMS message confirming your opt out. After this, you will no longer receive SMS messages from us. If you want to join again, please sign up as you did the first time and we will start sending SMS messages to you again.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

Support

If you have any questions or need assistance regarding our SMS communications, please reply with the keyword HELP. You can also email us at contact@fluencify.io or call at +46733756096. If you have any questions regarding privacy, please read our Privacy Policy: fluencify.io/privacy-policy.

28. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

29. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

30. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Fluencify AB
Company number 559484-6254
Solparksvägen 3
Stockholm, Solna 16954
Sweden
Phone: +46733756096
Email: contact@fluencify.io